We are hiring a Site Reliability Engineer to help define, measure, automate, and improve the uptime of critical customer-facing business processes.

This role is suitable for an engineer with strong SRE/DevOps experience. A software engineering background is not mandatory. The main focus is reliability from the customer and business perspective: service availability, transaction success, customer impact, operational continuity, and revenue protection.

You will work on SLA/SLO/SLI frameworks, business-flow monitoring, customer-impact alerting, automation, incident prevention, operational readiness, and reliability improvements together with development, product, observability, and platform teams.

The role includes participation in a structured on-call rotation for critical business services. The expectation is not only incident response, but also improving monitoring, automation, escalation, and preventive reliability controls after each case.

We are looking for a proactive engineer with strong ownership and the desire to introduce new tools, practices, dashboards, and automation that improve uptime and reduce production instability.

• Experience with monitoring, alerting, observability, and production troubleshooting.
• Strong understanding of service reliability, uptime, availability, and customer impact.
• Ability to connect technical metrics with business impact.
• Experience building dashboards, alerts, automation scripts, or internal tools.
• Good understanding of APIs, microservices, distributed systems, and production environments.
• Practical experience with Prometheus, Grafana, Alertmanager, ELK/OpenSearch, OpenTelemetry, or similar tools.
• Basic hands-on experience with Kubernetes and production microservice environments.
• Scripting experience with Python, Bash, Go, or similar.
• Understanding of incident management, escalation, post-incident actions, and operational improvements.
• Willingness to participate in a structured on-call rotation and contribute to improving incident response quality.
• Strong ownership mindset and ability to drive improvements independently.
• Good communication skills for working with developers, product owners, engineering leads, and support teams.

Nice to have:

• Experience with SLA/SLO/SLI frameworks and error budgets.
• Experience with business-flow monitoring, customer journey monitoring, or synthetic checks.
• Experience with transactional systems such as payments, transfers, authentication, onboarding, or card operations.
• Experience with resilience patterns: retries, circuit breakers, fallback logic, timeout tuning, rate limiting, and graceful degradation.
• Experience with operational readiness checks, reliability reviews, postmortems, or incident management.
• Experience with CI/CD, GitOps, service mesh, Kafka, Redis, databases, or API gateways.

• Opportunities for professional growth and development.
• Competitive salary and bonuses.
• Comprehensive insurance coverage.
• Supportive work environment.
• Visa Premium salary card.
• Corporate discounts and events.
• Additional vacation days.
• Discounted education and employee loans.

• Define and improve uptime measurement for critical business processes and customer journeys.
• Build and improve SLA/SLO/SLI dashboards, reliability reports, and customer-impact monitoring.
• Create automation to detect, prevent, or reduce incidents and manual operational work.
• Improve alerting quality by focusing on actionable, business-critical, and customer-impacting signals.
• Analyze incidents from the business-impact perspective and drive preventive actions.
• Participate in a structured on-call rotation for critical business flows, including incident response, escalation, and follow-up reliability improvements.
• Participate in incident reviews and drive clear follow-up actions.
• Identify reliability gaps that may affect customers, transaction success, revenue, or service availability.
• Help define operational readiness requirements before services become part of critical business flows.
• Work with development, product, observability, platform, and engineering teams to improve end-to-end reliability.
• Introduce new reliability tools, dashboards, checks, and automation that improve uptime.

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