Birbank is looking for Product Owner to lead our Branch Optimization Squad. If you thrive on shaping strategy, obsess over customer journeys, and love turning insights into live features, we’d love to meet you.

• 3+ years of experience as a Product Owner / Product Manager.
• 2+ years of experience in banking or financial services, with understanding of branch operations and service processes.
• Strong knowledge of Agile/Scrum methodologies, including backlog management and sprint planning.
• Experience in service design, customer journey mapping, and process digitalization.
• Analytical mindset with ability to work with data from digital channels, call centers, and customer feedback tools.
• Solid technical understanding to work effectively with engineering teams (APIs, integrations, system dependencies).
• Ability to clearly explain functional and high-level technical solutions to both technical and non-technical stakeholders.
• Strong communication and stakeholder management skills.
• Experience using tools such as JIRA, Confluence, Figma, and analytics platforms (e.g., Firebase or similar).
• Strong presentation skills and experience communicating product vision, progress, and impact using metrics.
• Experience defining, tracking, and communicating product KPIs and impact metrics.
• B2 level proficiency in English/Russian.

• Opportunities for professional growth and development.
• Competitive salary and bonuses.
• Comprehensive insurance coverage.
• Supportive work environment.
• Visa Premium salary card.
• Corporate discounts and events.
• Additional vacation days.
• Discounted education and employee loans.

• Own and manage the product backlog for digitalization of branch and offline services (e.g., branch services, document handling, service requests).
• Identify customer pain points across branches, call centers, and digital channels; turn them into automation and self-service opportunities.
• Translate business needs and customer insights into clear Epics, User Stories, and Acceptance Criteria.
• Prioritize backlog items based on customer impact, business value, and effort to ensure continuous value delivery.
• Collaborate closely with UX/UI, development, QA, customer care, operations, and business teams.
• Lead discovery and validation activities such as user interviews, usability testing, shadowing, and A/B testing.
• Ensure digitized services comply with regulatory, compliance, and internal legal requirements.
• Track, analyze, and report product KPIs (e.g., branch & call volume reduction, digital adoption, NPS, operational efficiency).
• Conduct competitor and market research to benchmark and improve Birbank’s service experience.
• Prepare and present product materials including roadmaps, demos, one-pagers, and KPI updates to stakeholders.

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