Learning & Development Supervisor

• Identifying and assessing current and future training needs;
• Drawing an overall or individualized training and development plan;
• Designing a range of learning interventions, including technical, behavioural and leadership programmes;
• Driving a culture of continuous professional development;
• Maintain a keen understanding of training trends, developments and best practices;
• Monitor and evaluate training program’s effectiveness, success and periodically and report on them;
• Prepare and execute learning procedures and strategies;
• Prepare E-learning and Video material for trainings;
• Provide online / offline and instore trainings for internal and external users;
• Implement various learning methods companywide;
• Coordinating with external vendors to arrange for offsite training sessions;
• Recording information about training sessions in a database or spreadsheet for tracking purposes;
• Coordinating with managers to identify training needs for their departments;
• Preparing reports about training programs and how effectively learning has been transferred to employees;
• Work very closely with the retail team to ensure ongoing training and development of the retail teams and that people are trained in delivering a customer centric environment;
• Undertake analysis of financial data associated with training including budgets, actual spend and estimates to completions;
• Monitor and evaluate the progress and assess training effectiveness;
• Research and recommend new technologies, companies and approaches to learning;
• Provide online and offline quizzes from prepare to analysis;
• Store checking – monitoring sales team’s knowledge and training needs;
• Perform other duties as assigned;

• Bachelor’s degree in L&D, Psychology or Human Resources preferred;
• Minimum 4-5 years of experience designing and developing training programs in the Retail field;
• Knowledge of effective learning and development methods
• Familiarity with e-learning platforms and practices;
• Exceptional organizational skills and attention to details;
• Outstanding communication and leadership skills;
• Proficiency with Microsoft Office;
• Fluent in three languages (Azerbaijani, Russian, English);
• Creative and analytical thinking skills;
• Strong writing and record keeping ability for reports and training manuals;
• Ability to plan, multi-task and manage time effectively;

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