Product owner - Digital Office (Customer Digital Experience Tribe)

BirBank is looking for Product Owner to lead our Digital Office Squad. If you thrive on shaping strategy, obsess over customer journeys, and love turning insights into live features, we’d love to meet you.

• 2+ years of experience in product ownership, ideally within a digital banking or fintech environment.

• Proven track record of delivering mobile app features that reduce customer friction and improve service accessibility.

• Strong understanding of Agile/Scrum methodologies, with hands-on backlog grooming and sprint planning experience.

• Experience in service design, customer journey mapping, and process digitalization.

• Analytical mindset; ability to interpret data from call centers, app usage, and customer feedback tools.

• Strong communication skills to collaborate with cross-functional teams and business stakeholders.

• Familiarity with tools like JIRA, Confluence, Figma, and analytics dashboards (e.g.Firebase)

• Opportunities for professional growth and development
• Competitive salary and bonuses
• Comprehensive insurance coverage
• Supportive work environment
• Visa Premium salary card
• Corporate discounts and events
• Additional vacation days
• Discounted education and employee loans
• New cozy studio office in Port Baku Tower 2
• Strong teamwork with Agile principles, regular team buildings and themed events
• Multicultural environment with foreign colleagues sharing their best experiences.

• Own the product backlog for digitalizing key offline services (e.g., branch services, document handling, service requests).

• Collaborate closely with UX/UI, developers, QA, and customer care teams to ensure seamless in-app service experiences.

• Analyze customer pain points to identify high-impact opportunities for automation and self-service.

• Translate customer insights and business needs into clear Epics, User Stories, and Acceptance Criteria.

• Prioritize backlog items based on customer impact, business value, and effort estimates, ensuring continuous delivery of incremental value.

• Track and report on KPIs such as reduction in call volume, adoption rate of digital services, and NPS improvements.

• Ensure alignment with regulatory requirements, compliance, and internal legal policies for digitized services.

• Conduct regular competitor and market research to stay ahead of digital banking trends and benchmarks.

• Lead discovery and testing efforts (e.g., A/B testing, interviews, shadowing) to validate service design hypotheses.

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