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İş barədə məlumat

  • Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
  • To ensure that all reservations and enquiries are dealt with promptly, following the Hotel’s Core standards including both direct bookings and 3rd party channels.
  • Knows the selling status, rates, and benefits of all packages plans;
  • Creates and maintains reservation records by date of arrival and alphabetical listing;
  • Prepares letters of confirmation;
  • Processes advance deposits on reservations;
  • Communicates reservation information to the front desk
  • Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
  • Professionally and competently operate the telephone system in line with operating standards.

Namizəd üçün tələblər

  • Have previous experience working within reservations / reception in a hotel environment (highly desired but not must)
  • Be an excellent team player
  • Have great attention to details
  • Have excellent communication skills
  • Display a positive and can-do attitude at all times
  • Display a professional and courteous attitude to our guests

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