İş barədə məlumat
- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
- To ensure that all reservations and enquiries are dealt with promptly, following the Hotel’s Core standards including both direct bookings and 3rd party channels.
- Knows the selling status, rates, and benefits of all packages plans;
- Creates and maintains reservation records by date of arrival and alphabetical listing;
- Prepares letters of confirmation;
- Processes advance deposits on reservations;
- Communicates reservation information to the front desk
- Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
- Professionally and competently operate the telephone system in line with operating standards.
Namizəd üçün tələblər
- Have previous experience working within reservations / reception in a hotel environment (highly desired but not must)
- Be an excellent team player
- Have great attention to details
- Have excellent communication skills
- Display a positive and can-do attitude at all times
- Display a professional and courteous attitude to our guests
Vakansiyalardan tez xəbərdar olmaq üçün bizi Telegram-da izləyin.