ICT Helpdesk

ICT Helpdesk

Main job responsibilities

• IT L2 support of office with 500+ users
• Installation different types of equipment
• Quick response of user requests in ticketing system
• Filling out reports in the ticket system about the work done
• Maintenance of the entire fleet of computers of the company, improvement of communication with the vendors about the problems that have arisen
• Set up & Configure PCs, printers, peripherals & network equipment
• Work with management team to implement new technologies to support growing businesses
• Perform maintenance tasks on end user devices
• Maintain accurate documentation
• Handle technical requests such as password resets, drive mapping and user accounts setup
• Attempt to resolve employees' problems by providing them with self-fix guidance
• Work as part of a team to deliver the best possible service to the company

Skills and competencies

• Education: High education
• Experience: minimum of 2 years related experience
• Strong knowledge of MS Windows 7/8/10/ Server 2012/2016//2019
• Strong knowledge of MS Office 365 products
• Strong Knowledge of LAN, W-LAN and other network technologies
• Languages: Azerbaijani (Fluent), English (Upper-intermediate) and Russian (Upper-intermediate)
• Certificates are welcome: MCSAMCSE. CCNA. CompTIA A+

Interesting candidates are requested to send their Application Forms/CVs to the following email address: hr@bonadea.org. Please indicate the name of the position (ICT Helpdesk) you are applying for in the subject line of the email. Otherwise, the candidacy will not be considered in the review process of the applications collected.
Please be advised that only shortlisted candidates will be invited to the further stages of the recruitment process.