Front Office Agent

Main duties:

• Provide a warm and friendly welcome to create a memorable guest experience;
• Acknowledge IHG Rewards Club members and returning guests, whether in person or over the phone;
• Manage guest bookings, up-sell opportunities, and inform guests about ways to enhance their stay;
• Handle cash and credit transactions efficiently;
• Swiftly check guests in and out, manage IDs, hand out room keys, and control safety deposit boxes;
• Anticipate guest needs by recording and acting on their preferences, and handling their messages, requests, questions, and concerns;
• Be a trusted contact for guests, assisting with everything from billing issues to local knowledge, and involve management when necessary;
• Follow safety procedures, report incidents, and wear protective gear as needed;
• Maintain a polished appearance as a brand ambassador;
• Stay informed about daily events and activities happening in the hotel.

Candidate requirements:

• Previous hotel experience is preferable;
• Strong working knowledge of relevant computer software, including restaurant management software;
• Knowledge of Hotel PMS is preferable;
• Excellent communication and customer service skills;
• Proficiency in Azerbaijani, Russian, or/and English languages;
• Highly responsible and reliable.

Candidates meeting the criteria should send their CV/Resume to cv@hi-baku.com, indicating "Front Office Agent" in the subject line. Applications without a subject will not be considered.