Customer Service Representative (Night Shift)

Customer Service Representative (Night Shift)

Your Staffing Solutions MMC
  • Şəhər

    Bakı

  • Kateqoriya

    Operator

  • Maaş

    1000 - 1500 AZN

  • İş rejimi

    Tam-ştat

  • Təhsil

    Ali

  • Yerləşmə tarixi

    23 avqust 2024

  • Bitmə tarixi

    02 oktyabr 2024

  • E-mail E-poçt göstər

Diqqət!

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Job Description

 Customer Service Representative

  • Quote new business
  • Run Daily Report from each carrier for cancellations , renewals , expiration dates .
  • Have New business signatures completed within 24 hours of binder .
  • Issue certificates of insurance , billing issues , evidence of insurance , etc as needed
  • Process Endorsements such as adding / removing vehicles , drivers , change mortgagee , as requested but not limited to what is mentioned above
  • Keep a 24 hour or less turnaround time on emails , returning voicemails and any other communication
  • Individual lines quoting needs to be done within same day
  • Commercial quoting turnaround time should be 2-4 business days , with daily updates to the client .
  • Manage AMS Client Center for all current clients
  • Set new birthday , renewal reminder campaigns , referral campaigns for new clients as sales is completed .
  • Set Follow - ups for work needed to make sure assignments are 100 % completed

Qualifications and special skills required:

  • Bachelor’s Degree
  • Strong customer service and communication skills with excellent problem solving
  • Excellent knowledge of English and Russian (Important)
  • Excellent active listening and quick learning skills
  • Working knowledge of Microsoft Office and Excel

Self

  • Leading by example
  • Communicates effectively
  • Accountability and Execution
  • Manages Conflict

Majority of work will be performed with citizens of the United States of America.

Working hours: Night shift

20:00 (Evening) - 05:00 AM (morning)

Monday to Friday

Benefits:

Salary - Net 1000 AZN

Bonuses on holidays

Transfer (Work - Home)

JOB IS NOT REMOTE

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