Call Center Agent

Call Center Agent

Azerbaijan Supermarket LLC
  • Şəhər

    Bakı

  • Kateqoriya

    İnzibati

  • Maaş

    Razılaşma ilə

  • İş rejimi

    Tam-ştat

  • Təhsil

    Ali

  • Yerləşmə tarixi

    26 fevral 2021

  • Bitmə tarixi

    28 mart 2021

  • E-mail E-poçt göstər

Diqqət!

Bu elanın vaxtı bitib. Call-Center Operator vakansiyaları üçün bura keçid edin!

Location: Bravo head office 

Department: CRM 

Reports to: Customer Experience 

Manager Direct reports: Call Center Coordinator 

Summary and Purpose of Role: Call Center Agent should solve customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. 

Job Role Responsibilities: 

  • answer calls and respond to emails, whatsapp messages 
  • handle customer inquiries both over the phone, by email and via whatsapp 
  • research required information using available resources 
  • manage and resolve customer complaints 
  • provide customers with product and service information 
  • enter new customer information into system 
  • update existing customer information process orders, forms and applications 
  • identify and escalate priority issues 
  • route calls to appropriate resource 
  • document all call information according to standard operating procedures 

Namizədə tələblər:

Position Qualification Knowledge: 

  • Bachelor’s degree in business administration/marketing/economics 
  • Azerbaijan, Russian, English languages are required 
  • Microsoft Office programs, Outlook 

Skills: 

  • verbal and written communication skills 
  • listening skills 
  • problem analysis and problem solving
  • customer service orientation organizational skills 
  • attention to detail 
  • adaptability team work 
  • stress tolerance 

Working Conditions and Physical Effort 

Shift work 

Clear speech 

Those who are interested can send their CV or Resume to hr2@azerbaijansupermarket.com with “Call center agent” in subject.


Vakansiyalardan daha tez xəbərdar olmaq üçün Telegram kanalımıza abunə olun!

Elan #841553

  • 2749

Oxşar vakansiyalar

Ən son vakansiyalar - İş elanları 2025

Daha çox