Vakansiyalar
CV -lər (51296)
Şirkətlər
Vəzifələr
Vakansiya haqqında
- Order the parts related to the published modifications.
- Give technical information service to other departments for machine and parts issue.
- Plan all Caterpillar service literatures and continuous publications distributions to related personnel
- Give technical suggestions and define technical problems to Service Supervisor and Customers.
- Arrange customer visit in order to get technical info.
- Ensure the Job Safety and Employee health protection program in the workshop.
- Organize field technicians in order to response customer’s service request. Join the field team if necessary.
- Plan and follow up the technician activity and efficiency.
- Realize the Annual Service Budget within the region.
- Plan and follow up the Customer Support Agreements.
- Define the failure on the machine and component, ensure to open work order, prepare the labour and parts quotation and release the process after customer’s approval.
- Control the purchase document released for outsource suppliers for service requirements.
- Ensure the contamination control program done in workshop and field.
- Work in compliance with the Group Ethic Standards and Principles and making others do the same.
- Fill and preserve all kinds of required documents, contracts, reports and other papers.
- Perform other tasks specified in the procedures.
- Checking daily-monthly service report to reach the service budget.
- Take necessary action to improve service Key Performance Indicators (KPIs).
- Constitute service costs and taking measures to reduce them.
- Check the product and support services supplied by the local suppliers and subcontractors and making studies to lower them.
- Ensure to fulfil service projects committed to Caterpillar.
- Respond to customer complaints, giving technical guidance to the support activities and taking necessary measures for these complaints to be resolved and not get repeated.
- Bachelor’s degree in Engineering (Mechanical or Electrical) or relevant field from the accredited university or at least 3 years of work experience in a relevant role
- Strong communication, analytical, leadership and influencing skills and ability to operate independently
- High level of competence in preparation and presentation
- Strong data-entry skills and attention to detail
- Exceptional analytical thinking, problem solving, and organizational skills
- Able to prioritize work, delegate, and meet deadlines
- Positive "can do" attitude with a passion for customer service.
- Collaborative worker and teambuilding ability.
- Fluency in written and oral Azerbaijani, English. Proficiency in Turkish and Russian is preferred.
- Computer skills-user level(MS Office usage).
- Ability to travel on occasion.
- Local candidates strongly preferred.
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