Birbank is looking for Product Owner (Maternity cover). If you thrive on shaping strategy, obsess over customer journeys, and love turning insights into live features, we’d love to meet you.

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• Experience as a Product Owner / Product Manager.
• 2+ years of experience in banking or financial services, with understanding of branch operations and service processes.
• Strong knowledge of Agile/Scrum methodologies, including backlog management and sprint planning.
• Experience in service design, customer journey mapping, and process digitalization.
• Analytical mindset with ability to work with data from digital channels, call centers, and customer feedback tools.
• Solid technical understanding to work effectively with engineering teams (APIs, integrations, system dependencies).
• Ability to clearly explain functional and high-level technical solutions to both technical and non-technical stakeholders.
• Strong communication and stakeholder management skills.
• Experience using tools such as JIRA, Confluence, Figma, and analytics platforms (e.g., Firebase or similar).
• Strong presentation skills and experience communicating product vision, progress, and impact using metrics.
• Experience defining, tracking, and communicating product KPIs and impact metrics.
• B2 level proficiency in English/Russian.

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• Opportunities for professional growth and development.
• Competitive salary and bonuses.
• Comprehensive insurance coverage.
• Supportive work environment.
• Visa Premium salary card.
• Corporate discounts and events.
• Additional vacation days.
• Discounted education and employee loans.

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• Own and manage the product backlog for digitalization of branch and offline services (e.g., branch services, document handling, service requests).
• Identify customer pain points across branches, call centers, and digital channels; turn them into automation and self-service opportunities.
• Translate business needs and customer insights into clear Epics, User Stories, and Acceptance Criteria.
• Prioritize backlog items based on customer impact, business value, and effort to ensure continuous value delivery.
• Collaborate closely with UX/UI, development, QA, customer care, operations, and business teams.
• Lead discovery and validation activities such as user interviews, usability testing, shadowing, and A/B testing.
• Ensure digitized services comply with regulatory, compliance, and internal legal requirements.
• Track, analyze, and report product KPIs (e.g., branch & call volume reduction, digital adoption, NPS, operational efficiency).
• Conduct competitor and market research to benchmark and improve Birbank’s service experience.
• Prepare and present product materials including roadmaps, demos, one-pagers, and KPI updates to stakeholders.

Kapital Bank iş mühiti, əlavə fürsətlər və digər vakansiyaları görüntüləmək üçün Kapital Bank Life səhifəsinə keçid edin.