Help Desk Specialist

• Responding to client support queries;
• Providing support in person, over the phone, or via remote access;
• Diagnosing issues with computer software, peripherals, and hardware;
• Installing and upgrading hardware and software systems;
• Updating customer data and produce activity reports;
• Identifies, researches, and resolves technical problems for end users on a variety of issues;
• Running software diagnostic tools and physically inspecting hardware systems;
• Ensure proper recording, documentation and closure.

• Bachelor’s degree in IT-related disciplines;
• Experience as a Help Desk specialist or an IT-related position;
• Proven analytical and problem-solving abilities;
• Good understanding of computer systems, mobile devices and other tech products;
• Ability to effectively prioritize and execute tasks in a high-pressure;
• Ability to work in a fast-paced environment;
• Compliance with loyalty and company rules.

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