Customer Service Representative

• Quote new business 
• Run Daily Report from each carrier for cancellations , renewals , expiration dates .
• Have New business signatures completed within 24 hours of binder . 
• Issue certificates of insurance , billing issues , evidence of insurance , etc as needed 
• Process Endorsements such as adding / removing vehicles , drivers , change mortgagee , as requested but not limited to what is mentioned above 
• Keep a 24 hour or less turnaround time on emails , returning voicemails and any other communication 
• Individual lines quoting needs to be done within same day 
• Commercial quoting turnaround time should be 2-4 business days , with daily updates to the client . 
• Manage QQcatalyst Client Center for all current clients
• Email Marketing Campaigns 
• Set new birthday , renewal reminder campaigns , referral campaigns for new clients as sales is completed . 
• Set Follow - ups for work needed to make sure assignments are 100 % completed

• excellent knowledge of English and Russian (Important)
• experience in a call center
• experience in customer service
• sociable
• problem solving skills
• quick learning
• Most of the work will be with citizens of the United States of America.
• Work time: 7:00 PM-04:00 AM, 08:00 PM-05:00 AM
• 5 working day 
• Salary Net 1000-1500 AZN.

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